Product Description
Hello! Thank you from the bottom of our hearts for taking the time to read this buying guide.
1. ♥️ First of all, we would like to sincerely apologize for all our possible shortcomings (due to the time difference, we were unable to respond to your message in a timely manner from 9 a.m. to 5 p.m. in the western United States). I hope you understand!
2. ♥️ For customers in Hawaii, before placing an order, ask the customer service whether the area supports delivery
3. ♥️ Every product in the store is presented to you after we have carefully selected them. If you encounter a problem with missing or damaged products, don’t worry, please contact us immediately, we will try our best to provide you with the most satisfactory answer.
4. ♥️ If you need a pickup code, you have two ways to solve it, 1. You can tell the delivery man the last two digits of your mobile number 2. Open the Aliexpress buyer session and we’ve sent you the pickup code.
5. ♥️ Thank you so much for caring about our brand. Please give us a 5-star review. With your support, help and advice, I believe we will prosper and provide you with better services!
wish you a happy life!
1. ♥️ First of all, we would like to sincerely apologize for all our possible shortcomings (due to the time difference, we were unable to respond to your message in a timely manner from 9 a.m. to 5 p.m. in the western United States). I hope you understand!
2. ♥️ For customers in Hawaii, before placing an order, ask the customer service whether the area supports delivery
3. ♥️ Every product in the store is presented to you after we have carefully selected them. If you encounter a problem with missing or damaged products, don’t worry, please contact us immediately, we will try our best to provide you with the most satisfactory answer.
4. ♥️ If you need a pickup code, you have two ways to solve it, 1. You can tell the delivery man the last two digits of your mobile number 2. Open the Aliexpress buyer session and we’ve sent you the pickup code.
5. ♥️ Thank you so much for caring about our brand. Please give us a 5-star review. With your support, help and advice, I believe we will prosper and provide you with better services!
wish you a happy life!
About this item
- Luxury Design: The HOSTACK velvet bed is a blend between contemporary modern and classical luxe design. The stunning wingback headboard design with 2-row nails is a key feature of this bed frame. Upholstered in a soft velvet fabric, this bed frame adds a touch of glam to any bedroom whether to elevate your master bedroom or for a stylish guest room
- Max Comfort: Stay up late with a good book in the comfort of this velvet queen bed. The tall velvety headboard is wrapped with 2-inch foam which is comfortable to lean against while reading or watching TV in bed, perfect for lazy mornings and long evenings, and ready to help you get through just one more chapter
- Quiet and Noiseless: The tall footboard and high side rails can easily hold the mattress in place without sliding. EVA mute bars avoid friction between wooden slats and metal frames, effectively eliminating noise and squeaks, providing you with a quiet sleeping environment
- Sturdy & Durable: Our platform bed frame is built to last. A steel frame construction with evenly spaced solid wood slats securely supports your mattress. The middle metal legs support eliminates sagging and prolongs your mattress’s life. With a robust construction, it can support up to 1200 pounds, giving you peace of mind that you’ll enjoy quality rest year after year
- Easy to Assemble & Excellent Service: This tall headboard bed frame is carefully packed in 1 box. Conveniently packaged, it’s easy to assemble with labeled parts and tools. Follow the manual, like building Lego, for a hassle-free experience. Invest in quality sleep. If you have any problems, please contact us immediately and we will do our best to solve
Product Description
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Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anastéa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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